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The “This Should’ve Worked” Story. The project had all the usual signs that it would work: a committed team, a real sense of urgency from a partner, a clean process, and a prototype that looked great in the demo. The meetings were productive. The decisions were made quickly. The deliverables were spot on. There was even that familiar rush, finally, something's moving. After that, it was a bit quieter.......... The solution was meant to be used in places like classrooms, clini